Privacy Policy

Oztent Australia Pty Ltd values and respects the privacy of individuals. We recognise that your personal information is important. We are committed to handling your personal information carefully and securely, in compliance with Australian privacy laws. The intent of this policy is to fully comply with the published Australian Privacy Principles.


We may collect and use personal information from you:

- to deliver products or services to you either in store, by phone, fax, e-mail or on our website
- to conduct other transactions with you or on your behalf
- to send you information or promotional material


The channels we collect information from you are:

- when we speak with you on the phone, electronically or face to face
- when you place an order with us
- when you fill in paperwork and give or send it to us


Information that is relevant to your dealings with us is stored:

- in secure electronic records in Australia; and/or
- in secure paper records in Australia


Information that is not relevant to our dealings with you:

- is not collected from you
- if inadvertently collected, is not stored
- if inadvertently stored, is securely destroyed


The type of information we may collect includes:

- name
- address
- delivery address
- phone and/or fax numbers
- e-mail address
- occupation details
- marketing information
- details for financial transactions


We may share your information with:

- companies who perform part of our service delivery (e.g. couriers, mailhouse services)
- others with whom we are dealing on your behalf
- government authorities as required by law


You can contact us:

- to update your personal details
- to request more information about our privacy practices
- to enquire about your personal information held with us
- to be removed from a mailing list
- to obtain a copy of this policy or check for updates


You can complain to us about a breach of your privacy by:

- phoning us and asking for the Privacy Officer
- writing to our Privacy Officer


If you complain to us about a breach of your privacy we will:

- contact you to discuss the details of the breach
- conduct an investigation into the breach in accordance with the Australian Privacy Principles
- address the results of the investigation
- contact you to advise you of the results of the investigation
- liaise with you on any further action relating to the breach